Frequently Asked Questions
Everything you need to know about shopping with FNP
What are your standard shipping times?
Standard shipping typically takes 3-5 business days. We also offer express shipping options for faster delivery, which can be selected during the checkout process.
How can I track my order status?
Once your order is dispatched, you will receive an email with a tracking number and a link to our courier partner's website to monitor your delivery in real-time.
What is your return and exchange policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition. Please visit our Returns Portal to initiate a request.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How do you ensure product quality?
Every item undergoes a rigorous multi-step quality control process before being packaged. We partner only with certified manufacturers to ensure the highest industry standards.
Can I modify or cancel my order after it is placed?
Orders can be modified or cancelled within 2 hours of placement. After this window, the order moves to our fulfillment center and cannot be changed.